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On March 25th 2020, the NDIS announced a few updates designed to support providers delivering support to participants. We have had several clients ask if we will be implementing those changes at Optimal Living Therapy.


These changes include:


Service Fees:

As a company we have chosen to maintain our services fees at the pre existing NDIS price guide rate


Cancellation Policy:

Our cancellation policy will remain the same. If the participant makes a short-notice cancellation, which is after 3pm the day before the service, the provider may charge up to 90% of the agreed price for the cancelled appointment.


This decision was made to better serve our clients so that they can still receive the same service from their NDIS plan.


Please contact us if you have any questions.

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