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COVID-19 Update | May 4th

Optimal Living Therapy has been performing all services and assessments virtually over the last 6 weeks in the interests of our clients and their families.

As of May 4th, however, we will be returning to low risk face to face services on a case by case basis. Our therapists will be completing screening with all clients and if deemed to be safe and appropriate, we will see you in person.

We have had great results from conducting virtual services over the last few months. Virtual services we have been delivering include:

  • Functional capacity assessments
  • Specialist disability accommodation assessments
  • Initial assessments
  • Assistive technology applications up until the point where equipment trials are required, all trials will be delayed until further notice
    • This means as soon as we can trial equipment, we have already completed large sections of the application to reduce the delays
  • Progress reports for upcoming plan reviews

Please contact Optimal Therapy if you have any further questions.

Frequently Asked Questions about virtual services:

  1. How do remote/virtual assessments work?
    A remote/virtual session is very similar to a face-to-face one except it will be done using a computer or mobile device. If you’ve ever used the video call feature such as FaceTime on your iPhone, you’ve already used a similar type of technology! You can view our guide on what to expect in a virtual assessment here. 
  2. How long is a session?
    Assessments will take a similar time as if we were completing them face to face.
  3. What resources will I need at home to access remote/virtual services? At the most basic level you will need a phone. Ideally, you will have an internet connection and personal computer or mobile device with audio and video capabilities.
  4. I’m not very good with technology. Is it easy to set up? Yes, we can use multiple different platforms depending which you are comfortable with.
    Zoom is the primary platform we will use, its free, easy to download and works with devices that run on either Windows, iOS, macOS and Android operating systems. You can use an iPad, iPhone, or any other brand of tablet/smart device with audio and video capabilities. If you are more comfortable with facetime, what’s app video call or some other application, please let us know and we will do our best to accommodate.
  5. Does Zoom have security issues? There have been many articles published about security issues with Zoom, many of them from competitors, or uninformed sources. We have found that it is the most user friendly platform for our clients, and have put additional security measures in place to make it as safe as it can be. However, it is still a web based platform with limitations. And so if you would prefer to use another platform please let us know. Microsoft Teams, Whats App and Face-time are alternative platforms we can use.
  6. How much do virtual/remote services cost? The same as a face to face session, we just don’t charge travel as there isn’t any!
  7. Can I access remote/virtual services under my NDIS plan? Yes, all remote/virtual services can be funded under your current NDIS plan.

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